Sue McGrogan, CEO and President at Coding Services Group (CSG)

Sue McGroganSue McGrogan is a proven healthcare executive with more than 20 years of success building transcription services/clinical documentation organizations into world-class solution providers. Having served as President and Chief Operating Officer at Transcend Services, Sue was instrumental in ensuring Transcend’s revenue growth and profitability—leading the company from 2009 through acquisition by Nuance Communications in 2012.

During her seven years at Transcend, Sue completed six transcription company acquisitions and helped drive business revenues from $20M to over $130M. Once at Nuance Communications, Sue continued to serve as a Senior Vice President until forming the Coding Services Group (CSG) in 2013.

Sue’s mission at CSG is to meet the urgent medical record coding needs of hospitals and healthcare providers nationwide through the highest level of quality, accuracy and customer service. Teamwork, leadership and dedication are core tenants of Sue’s business methodology; and will continue forward as foundational components for CSG’s growth and success. The result? Happy customers. Happy employees. Happy shareholders.

Sue holds an MBA from the University of Georgia’s Terry College of Business and a BS in Microbiology and Immunology from the University of Florida. She is an active member in AHIMA, HFMA, HIMSS and AHDI.

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Deb Marlow, Operations Manager & Client Services Coordinator

Deb Marlow partners with every CSG client to ensure a complete and thorough understanding of their business needs.  Deb enjoys building relationships with our customers and serves as the primary liaison and schedule coordinator to ensure all needs are met.  Whether it is planning for temporary staff to cover  scheduled vacations or leaves of absence, or a last minute call for an urgent coding need, Deb thrives on meeting and exceeding customer expectations with every encounter.  Deb brings unwavering commitment and energy to every customer with every encounter and truly enjoys participating in our customers’ success.

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Donna DonFrancesco, VP, Human Resources Business Partner

Donna FrancescoDonna DonFrancesco is a versatile, solutions-focused Healthcare Human Resources Business Partner, a leader of talent recruitment and development, employee engagement, organizational integration, and performance management. She has over 15 years of experience in developing corporate culture, mergers and acquisitions, fast growing companies develop, and guiding senior management through complex and sensitive matters.

Prior to joining CSG, Donna held senior level human resources positions at Nuance, Transcend and Precyse Solutions. She holds her undergraduate and graduate degrees from the University of Rhode Island.

Donna is committed to helping CSG build a customer and employee focused culture based on strong values and outstanding performance.

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Jeff Felshaw, Business Analyst

Felshaw_Picturev2Jeff Felshaw is a multifaceted healthcare executive with international operational, technical, project management, sales and business development management expertise. He has over 15 years of experience working for and with Healthcare IT service and software providers.  He specializes as a “jack of all trades” and thrives in smaller, dynamic growth companies.

Prior to joining CSG, Jeff held the position of Senior Vice President of Business Development with Transcend Services Inc. (now part of Nuance Communications).  He held various roles with Transcend Services ranging from customer service management to professional services management to operational and sales management.  He has a Bachelor of Science degree in Mechanical Engineering from North Carolina State University and a Master’s degree in an unrelated field from Kennesaw State University.

Jeff uses a solutions based approach for growing and cultivating business via building strong, trusting relationships.  Jeff is committed to maintaining and establishing “win-win” partnerships for all of CSG’s current and future clients and business partners.

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