Sue McGrogan, CEO and President at Coding Services Group (CSG)

Sue McGroganSue McGrogan is a proven healthcare executive with more than 25 years of success building clinical documentation organizations into world-class HIM solution providers. Sue’s mission as Chief Executive Officer at CSG is to meet the auditing and coding needs of hospitals and healthcare providers nationwide through the highest level of quality, accuracy and customer service. Teamwork, leadership and dedication are core tenants of Sue’s business methodology; and are the foundational components for CSG’s growth and success.

Having previously served as President and Chief Operating Officer at Transcend Services, Sue was instrumental in ensuring Transcend’s revenue growth and profitability—leading the company from 2009 through acquisition by Nuance Communications in 2012.

During her seven years at Transcend, Sue completed six transcription company acquisitions and helped drive business revenues from $20M to over $130M. Once at Nuance Communications, Sue continued to serve as a Senior Vice President until forming the Coding Services Group (CSG) in 2013.

Sue holds an MBA from the University of Georgia’s Terry College of Business and a BS in Microbiology and Immunology from the University of Florida. She is also a Board Member on the University of Florida’s Foundation Board and the Florida SouthWestern State College Foundation Board.

Sue is an active member in AHIMA, HFMA, HIMSS and AHDI.

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Deb Marlow, Operations Manager & Client Services Coordinator

Deb Marlow partners with every CSG client to ensure a complete and thorough understanding of their business needs.  Deb enjoys building relationships with our customers and serves as the primary liaison and schedule coordinator to ensure all needs are met.  Whether it is planning for temporary staff to cover  scheduled vacations or leaves of absence, or a last minute call for an urgent coding need, Deb thrives on meeting and exceeding customer expectations with every encounter.  Deb brings unwavering commitment and energy to every customer with every encounter and truly enjoys participating in our customers’ success.

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Jeff Felshaw, Business Analyst

Felshaw_Picturev2Jeff Felshaw is a multifaceted healthcare executive with international operational, technical, project management, sales and business development management expertise. He has over 15 years of experience working for and with Healthcare IT service and software providers.  He specializes as a “jack of all trades” and thrives in smaller, dynamic growth companies.

Prior to joining CSG, Jeff held the position of Senior Vice President of Business Development with Transcend Services Inc. (now part of Nuance Communications).  He held various roles with Transcend Services ranging from customer service management to professional services management to operational and sales management.  He has a Bachelor of Science degree in Mechanical Engineering from North Carolina State University and a Master’s degree in an unrelated field from Kennesaw State University.

Jeff uses a solutions based approach for growing and cultivating business via building strong, trusting relationships.  Jeff is committed to maintaining and establishing “win-win” partnerships for all of CSG’s current and future clients and business partners.

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Donna Sherburne, Director of Operations

Donna Sherburne, RHIT, CCS, CCS-P is a dedicated Coding Operations leader working in the hospital & health care industry. She has 17 years of experience working in HIM/Coding and demonstrates solid operations and professional skills in areas such as Inpatient/DRG Validation, DNFB/DNFC Management, CDI, Emergency department, Professional Fee and Auditing; Offshore vendor management, HIPPA, and EMR Systems. She has worked closely with Client Managers and Business development teams focusing on providing exceptional customer service. Her outlook is simple, have a strong work ethic, build a top tier staff and with teamwork you will achieve the result that clients and staff are seeking. She resides in the Chicago area with her family, loves to be outdoors hiking, biking or at the beach and is avid Cubs Fan.

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